How Stanbic IBTC improves customer experience with digital lending solutions – TechEconomy.ng
Stanbic IBTC Bank PLC, a subsidiary of Stanbic IBTC Holdings PLC, said it will continue to improve customer experience through its digital loans.
This is part of the company’s efforts to help Nigerians access affordable finance for personal and business purposes.
The unsecured loans, consisting of Stanbic IBTC unsecured personal loan, top-ups, smart loan, EZ Cash and appliance finance, would help customers access loans ranging from N20,000 to N20 million.
All loans can be accessed from anywhere 24/7, with no branch visits and no paperwork as they are all digitized end-to-end.
Commenting on the rationale for Stanbic IBTC digital loans, Wole Adeniyi, Managing Director of Stanbic IBTC Bank, noted that the solutions are aimed at addressing the challenges individuals face in accessing finance.
“Stanbic IBTC Digital Loans, which are available through our awesome app, website, *909#USSD service and internet banking, help alleviate some of the challenges individuals face in meeting urgent financial needs. The loans are available to new and existing Stanbic IBTC clients and aim to help clients meet their financial obligations at any time, no matter how urgent.
According to the General Manager, “Customers, through Stanbic IBTC device financing solution, can acquire new mobile devices from MTN partner stores and enjoy additional benefits such as 4 GB of data, 100 minutes talk time per month and insurance against loss and damage to the screen”.
Through the Stanbic IBTC Smart Loan solution, bank customers who also have mutual fund investments with Stanbic IBTC Asset Management can access an instant loan of up to N20 million to finance personal projects and professionals as their investments continue to pay off.
With the enhanced Stanbic IBTC Unsecured Personal Loan, employees can apply to top up existing loans through their mobile devices from the comfort of their own home.
Similarly, with Stanbic IBTC EZ Cash, customers can access loans of up to 7.5 million naira through the bank’s USSD code *909*44#, the My Bank module of the Stanbic IBTC mobile app and the bank’s online banking portal. Clients can access loans quickly and easily with up to 48 months of repayment, depending on the type of loan.
The managing director affirmed that the bank will continue to design financial solutions that will meet the needs and enhance the financial growth of its esteemed customers.
“With economic empowerment as a central pillar of our corporate social investment initiatives, we remain committed to ensuring not only the growth of our clients but also their business operations,” Adeniyi concluded.